Returns

1. General Terms and Conditions of Sale

These general conditions govern the manner of sale of products marketed by Boiserie Riva S.r.l. (the “Products”).

All contracts for the sale of Products by Boiserie Riva S.r.l. to third parties (the “Customers”) are governed by these General Conditions, which form an integral and substantial part of every proposal, order and order confirmation for the purchase of the Products themselves.
The conditions of sale applicable to orders are those in force on the date of the order itself.

The contract stipulated between Boiserie Riva S.r.l. and the Customer must be understood as concluded with the acceptance, even if only partial, of the order by Boiserie Riva S.r.l. itself, which will bind the customer to the payment of the relevant price.
The Customer, by placing an order in any of the methods provided, declares that he/she has read all the indications provided to him/her during the purchase procedure and, consequently, fully accepts the general and payment conditions transcribed below.

– Boiserie Riva S.r.l. invites the Customer to carefully and attentively verify the entry of data necessary for the completion of the order.
It is, likewise, forbidden to enter the data of third parties or make multiple entries relating to a single Customer.
The Supplier reserves the right to prosecute any violation and abuse, in the interest and for the protection of all Customers.

– The Customer, once the online purchase procedure is completed, will print or save an electronic copy and, in any case, keep these general conditions of sale in accordance with the provisions of D. Lgs.
206/2005 on sales and the rules on electronic commerce referred to in D.Lgs.70/2003.
L ‘forwarding of the order confirmation, therefore, implies full knowledge of them and their full acceptance.

– Any right of the Customer to claim damages or compensation from the Supplier, as well as to attribute to the same any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order, is excluded.

2. Right of withdrawal

Pursuant to art. 67 duodeces of Legislative Decree No. 206 of September 6, 2005, the Customer (if he/she qualifies as a “consumer” pursuant to art.3 lett a) of Legislative Decree No. 206 of September 6, 2005) has the right to withdraw from the contract and return the ordered Products, without any penalty and without specifying the reason, within the term of 14 (fourteen) days from the receipt of the Products.

The withdrawal period expires after 14 days from the day the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform us by means of an explicit statement, no later than the time specified above, under penalty of forfeiture, by sending certified mail to boiserieriva@legalmail.it or by registered letter with return receipt to Boiserie Riva S.r.l. Via Nemorense 37/C 00199 Rome

By withdrawing from the contract, all payments made to us will be refunded to the Customer, including delivery costs (with the exception of additional costs arising from any choice of a type of delivery other than the least expensive type of standard delivery offered by us).
Once the Products have been received (and their integrity verified) Boiserie Riva S.r.l. will, as soon as possible, within a maximum of 30 days, refund to the Customer the amounts paid.
In order to complete the reimbursement procedure, the Customer will communicate to Boiserie Riva Srl its bank details.

Returned goods must be returned or delivered to us at the address that will be indicated in response to the request for withdrawal, without undue delay and in any case within 14 days from the day on which the Customer has notified us of his withdrawal from this contract.
The deadline is met if the goods are returned before the expiration of the 14-day period.
The direct costs of returning the goods will be borne by the Customer.

The right of withdrawal cannot be exercised for “custom-made or clearly customized goods.”

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Boiserie Riva S.r.l. The product must be returned in its original packaging.
It must not have been used, nor have suffered even minimal damage, in a perfectly clean condition and in resalable condition.

COD packages will not be accepted.

– Under no circumstances does this regulatory provision apply to professional Clients or consumers or businesses i.e., those individuals or legal entities acting for purposes related to their professional activity.
– The cost of return is at the total expense of the customer.
Following receipt Boiserie Riva S.r.l. will examine the goods for any damage or tampering, the total integrity is an essential condition for the exercise of the right of withdrawal.
– In case of damage during the transport of the returned goods, Boiserie Riva S.r.l. will give within 5 working days notice to the Customer of the incident to enable him to file a timely complaint against the courier of his choice and obtain reimbursement of the value of the goods if insured; in this case, the Product will be made available to the Customer for its return, simultaneously cancelling the request for withdrawal.
Boiserie Riva Srl is not responsible in any way for damage or theft and loss of goods returned by uninsured shipments
– In the withdrawal period, the Customer is responsible for the object as custodian.
In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will be forfeited.
All shipping and packaging costs for the return of the goods shall be borne by the Customer (as provided by Legislative Decree No. 206 of 06/09/05), except for non-conformity or hidden defects of the Product.

3. Failure to pay – Reservation of title

The Products ordered remain the property of Boiserie Riva S.r.l. until final payment in full of their price (pursuant to Art. 1523 et seq. of the CC.) Boiserie Riva S.r.l. reserves the right to claim the Products ordered in the event of non-payment.

In this hypothesis and at the request of Boiserie Riva S.r.l., the Customer agrees to return any unpaid Product, at its own expense.